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Callcredit Offers Consumer Insight in Indonesia

LEEDS, UNITED KINGDOM–(Marketwire – Jan. 21, 2013) – Callcredit Information Group's customer analysis and segmentation tool CAMEO has expanded its offering to clients by introducing CAMEO Indonesia to its classifications.

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Convergys Awarded Patent for Customer-Focused Linkage Analysis Method

Technique links IVR interactions with caller satisfaction to pinpoint navigation pain points.

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Convergys Awarded Patent for Customer-Focused Linkage Analysis Method

Technique links IVR interactions with caller satisfaction to pinpoint navigation pain points.

Tags: , , , , ,